Is the agent’s staff aware of the company’s legislative responsibilities when recruiting international students to study in Australia, including the ESOS Act, National Code, other relevant legislation, and the Australian International Education and Training Agent Code of Ethics?

Does Agent staff have appropriate facilities to effectively counsel prospective students?

Does agent staff adequately trained and experienced to counsel prospective students coming to Australia for study?

Are you aware of any conflict of interest or potential conflict of interest which might arise?

Do you understand that you will not receive a commission associated with the recruitment of overseas students who have already commenced study at another registered provider?

Do you undertake that you have acted ethically, honestly and in the best interests of overseas students?

Is all information you offer to students provided in plain English?

Does agent have copies of (or access to) current NAPS's marketing materials?

1. NAPS Programs available

2. Entry requirements (Academic and English Language)

3. Tuition fees and other costs

4. Teaching methods, assessments, qualifications

5. Campus location(s)

6. Accommodation options available

7. Ensuring each student understands the program/s they have been offered a place in

8. How to understand and accept the International Student Offer and Acceptance Agreement

9. NAPS refund policy

10. NAPS policies relating to students including Complaints, Grievances, Rights & Responsibilities &Transfers

11. DHA regulations (i.e. attendance, course progress, work entitlements, change of provider, change of address)

Do you provide information to assist students in making decisions about courses of study available at NAPS?

Do you provide information about participation in educational activities, including orientation at NAPS?

Do you provide information about student liability to NAPS, including standards of behaviour?

Do you provide information about academic governance policies at NAPS, including admission, Recognition of Prior Learning (RPL), transition and cancellation of enrolment?

Do you provide information about support services available at NAPS?

Do you provide information about grievance processes at NAPS?

Do you provide information about the indicative cost of living and studying in Australia?

Does the Agent's company complies with the terms of the current Agent Agreement and any associated conditions?